Privacy Policy

Effective Date: [20-09-2025]

At TCG Spree (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring your personal information is handled securely. Your trust is important to us, and we take every step to maintain it. Our team is trained to respect your privacy and safeguard your information in all circumstances.

This Privacy Policy outlines how we collect, use, and disclose your personal information when you engage with our services, including browsing our website, purchasing products, or interacting with us through our customer support channels.

Privacy Commitment

We adhere to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988. These principles require that we treat your personal information with care, ensuring it remains confidential, is securely stored, and that you have the ability to access and correct your information as necessary.

Scope of Our Privacy Policy

This Privacy Policy applies to any personal information collected by TCG Spree through our website (www.tcgspree.com.au), our customer service channels, and any interactions you have with us online or offline. It also governs the collection of personal information during recruitment processes.

Consent

By using our website and services, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and encourage you to check this page regularly to stay informed about any changes.

When Do We Collect Information About You?

We collect personal information in various instances, including but not limited to:

Signing up for newsletters or promotions
Processing orders and payments
Registering for an online account
Customer service interactions via phone, email, or social media
Processing returns, refunds, or product replacements
Collecting feedback or participating in surveys
Any time you provide us with your information, online or in person

Additionally, we use “cookies” on our website, which are small data files sent to your browser to enhance your browsing experience. Cookies help us track site activity, improve user experience, and serve relevant advertisements based on your preferences.

What Information Do We Collect?

We may collect the following personal information:

Name, email address, mailing address, and phone number
Purchase history and transaction details
Other information you voluntarily provide

Do We Share Personal Information with Third Parties?

We may share your personal information with:

Employees and directors for business purposes such as order processing, marketing, and customer support.
Third-party contractors who assist with services like payment processing, product delivery, or data analysis. These third parties may be located in Australia or internationally (e.g., New Zealand, the USA, the Philippines, Japan, or the EU).

We take reasonable steps to ensure third parties who receive your information protect it in accordance with Australian privacy laws.

Promotional Communications

We may use your information to send you promotional communications regarding our products and services. If you no longer wish to receive these communications, simply click the “unsubscribe” link at the bottom of any email, or update your preferences through your account settings.

Personal Information Access

You have the right to access, update, or correct your personal information at any time. Simply log into your TCG Spree account to make changes, or contact us if you need assistance.

Security

We take the security of your personal information seriously. We use Secure Sockets Layer (SSL) encryption technology to protect sensitive information like credit card details and personal addresses during online transactions. We also take reasonable steps to ensure all stored data is protected against unauthorized access.

Privacy Complaints

If you believe we have violated your privacy rights or wish to discuss any concerns regarding our privacy practices, please contact us at support@tcgspree.com.au. We will respond promptly and do our best to resolve the issue.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. Please check back periodically for any updates.